PurePath — Support

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The more detail you share, the faster we can help.

1 Contact Information

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Phone Number optional

Only used if we can't reach you by email.

2 App Details

App Name / Version optional

Find in the app under Settings → About.

Device Type optional

Operating System Version optional

3 Issue Description

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Please describe your issue (at least 20 characters).

Steps to Reproduce optional

4 Attachments

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Screenshots, short videos, or anything else helpful. Max 3 files.

Files won't be uploaded automatically — we'll list them in your email so you can attach them in your email client.

5 Consent

Hitting "Send Request" opens your email app with everything pre-filled.
You'll review and send from there — nothing is sent automatically.

No browsing history, search content, or personal data ever leaves your phone without your consent.

A person on our small support team reads each message. We don't use AI auto-replies for anything sensitive.

Typical first reply is under a business day. Critical billing or safety issues get prioritized.